If Dell really wants to improve customer experiences, they'll move the rest of the tech support department back to the US. Even when those guys speak fairly decent English, they're too hard to understand and they have a hard time understanding us. The guy did what he could, and he did eventually offer to transfer me to L2 support, but by then I just felt like the whole thing had been a waste of time. I knew how I wanted to handle the problem and I just wanted to get on with it myself. But honestly, that's what happens every time I call Dell tech support. Maybe I should just ask for L2 support right off the bat, because everything the L1 guys suggest is always stuff I've already done or tried. And I will have already searched the Dell knowledge base, etc.
Anyway, I don't intend to call back. Just not worth my time at this point.
What exactly do you mean by "you should get a drive with the correct power connector?" I have a new drive. It's exactly like the one that's currently in my 8400, except that when Western Digital sells them to retail outlets, they include this funky-ass "Secure Connect" cable instead of a standard serial ATA cable. That's not a Dell issue, it's a WD issue.
Here's a question for you though... can you confirm that the P6 power connector - intended for the optional zip drive - is the same as the P3 and P5 power connectors used for the CD-Rom drives? They appear to be the same. If they are, I can just use that power connector. Although I think I'll still just go out and buy a standard serial ATA data connector that doesn't block the serial ATA power connection. ::sigh::
Eek. Didn't mean to go off on you about this or anything. It's nothing personal. :-/
no subject
Anyway, I don't intend to call back. Just not worth my time at this point.
What exactly do you mean by "you should get a drive with the correct power connector?" I have a new drive. It's exactly like the one that's currently in my 8400, except that when Western Digital sells them to retail outlets, they include this funky-ass "Secure Connect" cable instead of a standard serial ATA cable. That's not a Dell issue, it's a WD issue.
Here's a question for you though... can you confirm that the P6 power connector - intended for the optional zip drive - is the same as the P3 and P5 power connectors used for the CD-Rom drives? They appear to be the same. If they are, I can just use that power connector. Although I think I'll still just go out and buy a standard serial ATA data connector that doesn't block the serial ATA power connection. ::sigh::
Eek. Didn't mean to go off on you about this or anything. It's nothing personal. :-/