That's kinda bad what they said about Ryan to you tbh. They shouldn't say that sort of stuff to a customer as such really.
I mean, they can't know what's going on if no one tells them what's going on. Or make desisions without them. But it wasn't just him who didn't know about it. It was Jon too so.

But yeah. I hope crush do email you back. I hope you get it sorted out I really do. It's unfair on you, other fans AND the guys.