Jen- If you are not happy with tech support, call back and request your problem be escalated (ask for L2 support). The L1 support people have scripts to follow, and that is why they do through everything you have already done (and yes you do know more than the L1 people). I am a server test engineer at Dell, and one of the new company initiatives is to improve customer experience. We want to know if you are not satisfied. I also have a Dimension 8400 at home, and you should get a drive with the correct power connector.
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timeasmymeasure
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Date: Tuesday, July 11th, 2006 01:34 pm (UTC)